Customer Support Executive (Chat Support)

Pune, Maharashtra, India Full-time

Responsibilities

  • Interact with users through a series of actions and answer all queries, resolve issues via chat.
  • Maintain and update records for daily queries and escalation.
  • Support the roll-out of new application features.
  • Troubleshoot systems, network problems, diagnosing and solving software issues at users end.
  • Escalate problems that cannot be fixed at in tier one support and updating users on the status of problems.

Requirements

  • Must be a graduate in any stream. B.E, B Tech, BCA, MCA would be preferred.
  • Effective written and spoken English communication skills.
  • Must be Articulate and Spontaneous in Active conversations to handle tough situations.
  • Ability to recognize the sensitive nature of issues and maintain confidentiality.
  • Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
  • The willingness and curiosity to learn new environments and develop new skills.
  • A high degree of intensity, follow-through, and collegiality.
  • Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.
  • Ability to thrive in high demand, high-pressure situations.