Customer Support Executive (Chat Support)

Responsibilities

• Interact with users through a series of actions and answer all queries, resolve issues via chat.
• Maintain and update records for daily queries and escalation.
• Support the roll-out of new application features.
• Troubleshoot systems, network problems, diagnosing and solving software issues at users end.
• Escalate problems that cannot be fixed at in tier one support and updating users on the status of problems.

Requirements

• Must be a graduate in any stream. B.E, B Tech, BCA, MCA would be preferred.
• Effective written and spoken English communication skills.
• Must be Articulate and Spontaneous in Active conversations to handle tough situations.
• Ability to recognize the sensitive nature of issues and maintain confidentiality.
• Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
• The willingness and curiosity to learn new environments and develop new skills.
• A high degree of intensity, follow-through, and collegiality.
• Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.
• Ability to thrive in high demand, high-pressure situations.