Customer Success

Responsibilities:

• Ensure customer satisfaction by advising customers on configurations that may favorably impact performance.
• Advise product development of recurring issues.
• Provide post-sale technical support services to customers, including troubleshooting, problem resolution and training to customers.

Requirements:

• Minimum 1 year experience as a Customer Success Manager, with a proven track record of handling customers, solving issues and executing projects.
• Good communication Skills.
• Ability to Analyze Data- Have an eye for surveys and customer research. 
• Need to be organised, to be able to organize thoughts and implement actions.
• Proactive Problem Solver
• Cheerful, Optimistic go-getter.
• Self-starter and a good team player.
• Eager to learn and execute the new processes for us.