Customer Success

Pune, Maharashtra, India Full-time

Responsibilities:

  • Must be able to understand an accurate life cycle for each type of customer. Should also understand how the customer progresses through each step — from onboarding to retention and loyalty
  • Get in touch with clients proactively to help them achieve success from the platform
  • Cross selling and upselling- Identifying opportunities in areas where additional feature or upgrade helps the customer.
  • Get feedback from users and make use the data to identify plan next line of action
  • Ensure renewals, identify and take corrective action against churn possibilities

Requirements:

  • Minimum 1 year experience as a Customer Success Manager, with a proven track record of handling customers, solving issues and executing projects.
  • Good communication Skills.
  • Ability to Analyze Data- Have an eye for surveys and customer research. 
  • Need to be organised, to be able to organize thoughts and implement actions.
  • Proactive Problem Solver
  • Cheerful, Optimistic go-getter.
  • Self-starter and a good team player.
  • Eager to learn and execute the new processes for us.