Customer Success

Responsibilities:

• Must be able to understand an accurate life cycle for each type of customer. Should also understand how the customer progresses through each step — from onboarding to retention and loyalty
• Get in touch with clients proactively to help them achieve success from the platform
• Cross selling and upselling- Identifying opportunities in areas where additional feature or upgrade helps the customer.
• Get feedback from users and make use the data to identify plan next line of action
• Ensure renewals, identify and take corrective action against churn possibilities

Requirements:

• Minimum 1 year experience as a Customer Success Manager, with a proven track record of handling customers, solving issues and executing projects.
• Good communication Skills.
• Ability to Analyze Data- Have an eye for surveys and customer research. 
• Need to be organised, to be able to organize thoughts and implement actions.
• Proactive Problem Solver
• Cheerful, Optimistic go-getter.
• Self-starter and a good team player.
• Eager to learn and execute the new processes for us.