Account Manager- Onboarding ( Customer Support )

Pune, Maharashtra, India | Support | Full-time

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Responsibilities: 

  • Operate as the lead point of contact for any and all matters specific to your customers
  • Build and maintain strong, long-lasting customer relationships
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics
  • Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
  • Assist with high severity requests or issue escalations as needed

Requirements: 

  • 2-4 years experience in account management
  • Clarity in thought
  • Excellent communication skills
  • Customer handling experience
  • Good command on Telegu or Kanada or Tamil or Malyalam is a must