Field Support Executive

Pune, Maharashtra, India Full-time

Responsibilities: 

  • Provide service and customer support during field visits
  • Follow discussed schedule and execute accordingly
  • Manage all on-site installation, repair, maintenance, and test tasks
  • Diagnose errors or technical problems and resolve with a guided approach,
  • Follow regular reporting to the manager
  • Document processes where required
  • Follow all company's and department's field procedures and protocols
  • Cooperate with the technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers

Requirements: 

  • 1-3 years experience in field support
  • Ability to troubleshoot, test, repair and service technical equipment
  • Excellent written and verbal communication ability
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Familiarity with mobile tools and applications
  • Strong multi-tasking and organizational skills